1. Overview
These Terms of Service (“Terms”) govern your use of TORRA’s review growth platform and related services (“Services”). By signing up, you agree to these Terms.
2. Services Provided
TORRA helps businesses generate, manage, and respond to online reviews through automation, AI-powered replies, and reporting.
3. Free Trial & Milestone Billing
New accounts begin on a Free Trial.
The trial continues until your connected Google Business Profile receives 12 new 5-star reviews above your baseline count at signup.
Once this milestone is met, your subscription automatically converts to a paid plan (monthly or yearly, as selected at signup).
By entering your payment details, you authorize TORRA to begin charging your account once the milestone is reached.
4. Subscriptions & Payments
Monthly Plans renew every 30 days until canceled.
Yearly Plans renew annually.
Payments are processed securely via Stripe.
5. Cancellations
You may cancel Monthly Plans at any time, effective at the next billing cycle.
Yearly Plans can be canceled at renewal.
6. Client Responsibilities
Provide accurate customer data and permission to contact them.
Maintain access to your Google Business Profile.
Refrain from submitting fake or incentivized reviews.
7. Service Limitations
TORRA does not control whether reviews are published, removed, or modified by Google.
Negative reviews may still occur; TORRA provides tools to help manage but cannot guarantee removal.
8. Termination
We may suspend or terminate your account if you misuse the Services or violate these Terms.
9. Limitation of Liability
TORRA’s liability is limited to fees paid in the last 3 months. We are not liable for indirect, incidental, or consequential damages.
10. Governing Law
These Terms are governed by the laws of [Your State/Country].
